Refund & Returns Policy

Changed your mind? 14-day returns

Under the Consumer Contracts Regulations 2013 you can cancel an online order for any reason within 14 days of receiving it. You then have a further 14 days to send the goods back.

Email info@didaautos.shop with your order reference and the items you wish to return. We'll reply with the return address and a returns number.
Pack the item securely in its original packaging, unused and with all parts and accessories included.
Send it back using a tracked service. Return postage for change-of-mind returns is paid by you; we recommend keeping proof of posting.
We inspect the item and refund the price paid (and the basic delivery charge, if any) within 14 days of receiving it, to the original payment method.

We may reduce the refund if the item shows signs of use or handling beyond what would be reasonable in a shop.

Items that can't be returned under change-of-mind

Products sealed for hygiene reasons that have been opened, such as certain care and cleaning products.
Consumables that have been used or partially used.
Items made or mixed to your specification.
Software, licence keys or diagnostic tool activations that have been redeemed.

These exclusions do not apply if the item is faulty.

Faulty, damaged or incorrect items

If something arrives damaged, faulty or not what you ordered, contact us within 48 hours of delivery with your order reference and photos. We'll arrange collection or a prepaid label at our cost, and offer a replacement or full refund including any delivery charges.

Your rights under the Consumer Rights Act 2015 continue after the first 30 days: if a fault appears within six months of delivery, we'll repair or replace the item, or refund you if that isn't possible.

Refund timing

Refunds are made to the card used at checkout via Stripe. We process them within 14 days of receiving the return, usually within a few working days. Your bank may take 3-5 further working days to show the credit.

Business purchases

Change-of-mind returns for business customers are at our discretion and may carry a restocking charge. Faulty goods are handled as above.

Questions